WILL CONTINUE TO EXAMINE PETS IN NEED OF MEDICAL ATTENTION, REFILL MEDICATIONS AND PICK UP PRESCRIPTION DIETS. WE ARE SCHEDULING ANNUAL EXAMS AND VACCINE APPOINTMENTS ON A MODIFIED/LIMITED SCHEDULE.
PLEASE BE PATIENT WITH US AS WE HELP YOU AND YOUR PET CURBSIDE. THERE WILL BE ADDITIONAL WAIT TIMES.
THANK YOU FOR YOUR COOPERATION.
Curbside Concierge Service:
All appointments will now be curbside concierge visits. The history or any relevant information about your pet will be discussed over the phone. Then, while you remain in your car in our parking lot, a staff member will come out to your vehicle and pick up your pet for their appointment. The doctor will examine the patient and will then call you to discuss the case. Checkout will be completed over the phone with a credit card when your pet is returned. In addition, any purchased prescriptions, supplies or food will gladly all be delivered to you at your vehicle. Just call us upon your arrival. This has been working very well, and clients can feel safe and protected in their car while we take good care of your pets!
In an effort to keep our clients and staff safe, we ask that if you are sick with a fever, cough, or flu-like symptoms to please stay home. We would be happy to reschedule your appointment
Although there have not been reports of pets becoming sick with COVID-19, out of an abundance of caution, it is recommended that those ill with COVID-19 limit contact with animals until more information is known about the virus. If you are ill with COVID-19, be sure to tell your physician and public health official that you have a pet or other animal in your home. Have another member of your household take care of walking, feeding, and playing with your pet. If you have a service animal or you must care for your pet, then wear a facemask; don’t share food, kiss, or hug them; and wash your hands before and after any contact with your pet or service animal. You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. Additional guidance on managing pets in homes where people are sick with COVID-19 is available from the CDC.
For responsible pet owners, preparing in advance is key. Make sure you have an emergency kit prepared, with at least two weeks’ worth of your pet’s food and any needed medications. Usually, we think about emergency kits like this in terms of what might be needed for an evacuation, but it’s also good to have one prepared in the case of quarantine or self-isolation when you cannot leave your home.
While we are recommending these as good practices, it is important to remember there is currently no evidence that pets can spread COVID-19 to other animals, including people.
Please contact us with any questions or concerns. Our staff is here to help.
Melrose Veterinary Hospital